Decathlon has a promise time of 1 hour, if placed before 4pm. All orders placed after 4pm are ready for collection by 12 noon the next day. Please note that during promotional sales, busy weekends and any restrictions in place, it may take longer than 1 hour.

For our Sydney CBD stores (George St and Broadway), there is a 24 hour promise.

For click and collect locations outside of Decathlon stores, your order will be ready for collection within 3 business days.

Our external partners do not accept bulky items or orders over 20kg total.

Online orders

1. Returns can be made via our online return portal through our website on the 'lodge return' tab at the bottom of our website. Alternatively, please click here.

Your return request must meet the guidelines outlined in our policy. Decathlon reserves the right to deny the return if the item(s) fail to meet our return policy requirements. If you'd like to exchange your current item/s you can only do this via our Decathlon stores. Online returns will be processed as a refund only. Please contact us via our live chat or email contact.australia@decathlon.com, if you have an issue with your order regarding an error or fault.

Please be advised that you are reliable for your shipment, unless we have honoured shipping on our end! You can return via Australia Post, ParcelPoint or a courier service of your choice. Please make sure that you keep hold of your tracking number for your returned parcel, otherwise your return will be refused.

Store purchases

1. To return for a refund a purchase you made in person at one of our stores, all you need to provide is the item/s to be returned, the email address attached to the account the purchases were made under, and, if they were paid for by eftpos, the original card the purchases were made on.

For purchases made in one of our stores, our returns policy states that we will always refund money the same way it was paid, provided the product is returned in-store; whether it's via credit, debit, cash or gift card.

If you are wanting to exchange, simply bring your item/s to the store, with the email address registered to the Decathlon account, which the items were purchased on, and our friendly teammates will be able to handle the rest.

If the item you are replacing with the original purchase costs less, then the cost difference will be refunded in the same form that the original purchase was made, be it to the same credit or debit card, in cash, or onto a gift card.

Inversely, if the item you're hoping to exchange your product for is more expensive than the original purchase, you will be required to pay the difference.

If the original credit card is not on-hand, then the difference will be loaded onto a gift card instead. We will not refund the difference in cash or onto an alternate credit card.

a. For bulky orders:
Bikes and fitness machines - you will need to bring these to the store.

b. For non-bulky orders:
You can make your return by going into your local store.

Please be advised that the returns policy is different depending on your membership status. For more information please click here.

Most of our products come with a 7 year warranty except for safety equipment. You can read through our terms of use here. For more information, please contact our team on contact.australia@decathlon.com.

For all of our updated opening hours and addresses, you can click here. Each store can vary.

Alternatively if you want to check a particular store, visit our store locator.