TERMS AND CONDITIONS OF SERVICE

LAST UPDATE: 26/02/2024

MEMBERSHIP OVERVIEW

Decathlon Australia’s membership has three tiers:

MVP member status are customers that are subscribed to our marketing promotions and personalised offers.

PLAYER member status are customers that are NOT subscribed to our marketing promotions and personalised offers. These customers have their purchase and receipt information on file, so we are able to access their information for returns and warranty claims, without the need to provide a receipt physically.
NON-MEMBER are customers that are NOT subscribed to our marketing promotions and personalised offers, and have opted OUT of having receipt and purchase information held on file for them. These customers are unable to return a product or claim warranty without a copy of their physical receipt.

The Membership Program is designed to build a sport-loving community through Decathlon's products and services and offer exclusive membership benefits varying from your membership status. These terms and conditions apply to the Membership Program. By signing up with your contact details for our membership, you agree to be bound by these terms and conditions.

In these terms and conditions, the following definitions apply:

Decathlon, means Decathlon (Australia) Pty Ltd (ABN 64 608 596 069).
Decathlon Group, means Decathlon S.E and any Decathlon S.E subsidiary held directly or indirectly to an extent of at least 10% of the voting rights cast in the annual general meeting.
Member, means a Member of the Membership Program.
Membership means an individual Membership of the Decathlon Membership Program.
Membership Program means that the Decathlon Membership Program under which a member will be issued a unique Decathlon Membership number.
Website means Decathlon’s website: www.decathlon.com.au
MVP members are customers that are subscribed to our marketing promotions and personalised offers.
PLAYER members are customers that are NOT subscribed to our marketing promotions and personalised offers.

TERMS & CONDITIONS OF MEMBERSHIP

These terms set forth the conditions upon which Decathlon administers its membership program. By applying to join the membership program, the member agrees to be bound by these terms:

These terms are available free of charge upon request at Decathlon’s in-store information desk or online on the website.
No payment is required to become a member.
The membership and/or any benefit defined by membership is not transferable and cannot be sold, bought, traded, redeemed for cash in any way and can only be used by the member who is named and registered as a Decathlon member.
Decathlon may at any time, decline to issue, withdraw, cancel or terminate any Decathlon membership in whatever form, and/or remove a member from the membership program where Decathlon reasonably believes there has been:

any abuse or attempted abuse of the Membership Program;
any fraudulent use of the Membership by the Member and/or any third party acting on behalf of the Member;
any breach or attempted breach of these Terms;
any inappropriate conduct relating to the Membership Program or Decathlon, for example, conduct that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.

To the extent permitted by law, where Decathlon declines to issue, withdraw, cancel or terminate any Decathlon membership and/or benefit, the member shall not be entitled to any compensation of any kind whatsoever.
A member may leave the membership program at any time. By leaving the membership program, members forfeit the right to any benefits already accrued or issued.

MEMBERSHIP APPLICATION

To participate in the membership program, individuals must complete an application form available either:

In Decathlon stores or; on the website by going to www.decathlon.com.au and clicking “My Account”.
To become a member, an individual must complete their profile which may include:
- Full name
- Email address
- Phone number
- Street address
- Date of birth
- Gender
- Preferred Decathlon Store
Decathlon collects all personal information in adherence with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). For further information on how we collect, store and use your information as well as how you can access your personal information please see Decathlon's Privacy Policy at https://decathlon.com.au/pages/privacy-policy.
Members represent and warrant that they are 16 years or older or, if under 16, have obtained parental or guardian permission to enter into the membership program.
Members must keep Decathlon updated of any changes to their personal information.
Decathlon will not be held responsible for any loss incurred by inaccurate personal information. Members should ensure that any name or address changes are reported via one of the following methods:
- By logging into the member’s account on the website; or
- By sending an email to our Customer Support teammates at contact.australia@decathlon.com
The member represents and warrants that the information they provide in respect of their application is current, correct and true.
The membership program is for personal, private and consumer use only. No Decathlon membership and/or other benefit conferred by the membership program may be used for any other business transaction or commercial purpose.
An individual may only hold one membership.
The membership program is valid at all Decathlon stores in Australia and on the website however please note that some benefits may be subject to further terms and conditions, such as restrictions on use.

BENEFITS OF THE MEMBERSHIP PROGRAM

Decathlon has three membership tiers that include their respective benefits.

MVP member status are customers that are subscribed to our marketing promotions and personalised offers. They may be entitled to take advantage of the following benefits:

Promotional in-store and online vouchers.
Invitations to events held by Decathlon.
E-receipts for easy in-store exchanges/refunds. Members are able to obtain a refund/exchange without a receipt as the details of their purchases will be registered in their Decathlon account when presenting their membership number at the time of return. This is subject to the T&C of use.
Exclusive services, e.g. a lifetime change of minds refund & exchange period (online terms differ online for returns). This is in addition to any rights and remedies which may be available under the Australian Consumer Law and is not intended to limit the applicability of those rights and remedies.
Personalised sports advice and content. Regularly issued sports news, tips and other exciting content that is custom-made for members only.
Communications about special offers, news and sporting events organised by a member’s local Decathlon store (unless the member has expressly opted-out of receiving these communications).
In the event that Decathlon (or one of its suppliers) needs to send a member an alert or notice (including a statutory notice) regarding a product they have purchased, Decathlon will be able to contact each member who purchased the product the subject of the notice. The notification will be sent, at Decathlon’s discretion, by email, mail or phone. Decathlon does not take responsibility if the member details are not correct. However contact our Customer Support teammates at contact.australia@decathlon.com and they will help resolve any issues.

PLAYER member status are customers that are NOT subscribed to our marketing promotions and personalised offers. This includes:

E-receipts for easy in-store exchanges/refunds. Members are able to obtain a refund/exchange without a receipt as the details of their purchases will be registered in their Decathlon account when presenting their membership number at the time of return. This is subject to the T&C of use.
Exclusive services, e.g. a 60-day change of minds refund & exchange period. This is in addition to any rights and remedies which may be available under the Australian Consumer Law and is not intended to limit the applicability of those rights and remedies.
In the event that Decathlon (or one of its suppliers) needs to send a member an alert or notice (including a statutory notice) regarding a product they have purchased, or an important change to its service, Decathlon will be able to contact each member who purchased the product the subject of the notice. The notification will be sent, at Decathlon’s discretion, by email, mail or phone. Decathlon does not take responsibility if the member details are not correct.

The above member benefits are determined by Decathlon from time to time and may be subject to availability and modifications. Some member benefits, such as promotions and events, may be subject to separate terms and conditions and depending on the loyalty member status.

The benefits provided by Decathlon to members, including product warranties, (which vary depending on the product) and are in addition to the rights and remedies available under the Australian Consumer Law when a product does not comply with a statutory guarantee and are not intended to limit the availability of those rights and remedies. Please refer to the product web page or product packaging (or packaging inserts) to determine the warranty term and warranty conditions.

PROMOTIONAL VOUCHERS AND DISCOUNTS

Exclusively for MVP members ONLY. The member acknowledges that to participate they are required to be an MVP member status, which includes Opt-in to marketing communications.

Decathlon may provide MVP members with promotional vouchers and offers from time to time. The promotional voucher is valid at all Decathlon stores in Australia, unless otherwise specified in the individual T&Cs.
To receive your voucher and offers, members must:
- Be aged 16 or over and;
- Have completed their profile in-store or online and subscribe to receive our promotional material, newsletters and updates (opt-out options available).
Vouchers cannot be used for shipping purposes or in conjunction with any other discount codes.
The voucher is for one-time use only and has an expiry date attached to it.
A promotional voucher is not redeemable for cash or store credit on a return that was purchased in-store or online.
Vouchers cannot be used towards the purchasing of gift cards.

LOST/STOLEN MEMBERSHIPS

Decathlon is not responsible for membership numbers that are lost, stolen or fraudulently used. In the event that the membership account is unable to be accessed or a membership number is lost or stolen, the member must inform Decathlon Customer Support teammates as soon as possible. The member’s membership number will be cancelled and a new membership number will be issued.

The Decathlon membership account may also be retrieved from the ‘My Account’ page on our website.

LIABILITY OF MEMBERS

To create only one membership in his/her name;
To guarantee the accuracy of all information given to Decathlon when joining the membership program.
To ensure that the data communicated to Decathlon makes it possible to contact him/her (mobile number, email), is secure and used solely by the membership holder;
To relieve Decathlon of liability in the event of use by an unauthorised third party of the benefits acquired by the member as part of its membership program.
To inform Decathlon of any unauthorised use of his/her membership and of any breach of the confidentiality and security of his/her means of identification.
The membership is personal and non-transferrable. Consequently, the member is responsible for their membership, which he/she undertakes to use according to these terms. The member is solely liable for any use s/he may make of his/her membership number and password, is the sole guarantor of their confidentiality, and is solely responsible for any use made of his/her membership or membership account. As such, the member undertakes to Decathlon as follows: Members indemnify Decathlon for and against any loss or claim suffered or incurred by Decathlon arising from or in connection with a breach of these terms.

Decathlon reserves the right to cancel a membership if it believes that the member is behaving in a manner that is deemed fraudulent or otherwise unacceptable to Decathlon.

LIABILITY OF DECATHLON

To the maximum extent permitted by the law, Decathlon shall not be liable to any member for any damages, losses, costs and/or expenses incurred whether in contract, tort, negligence or otherwise and howsoever arising relating to the membership program or the member’s use of the membership and/or any benefit conferred on the member by virtue of the membership program, including (without limitation) in respect of any delays, delivery errors, technical malfunctions, connection problems or any failure to provide a benefit.

Nothing in these terms shall affect any statutory rights that the member has including any rights in relation to products or services supplied by us which do not comply with the consumer guarantees contained in Australian Consumer Laws.

MODIFICATIONS TO OR SUSPENSION OF THE MEMBERSHIP PROGRAM

The Decathlon membership shall be valid for the lifetime of the membership program unless otherwise cancelled by the Member or by Decathlon.

Decathlon reserves its right to amend the terms at its discretion. Where material amendments are made to the terms, reasonable notice of the amendments will be provided to members before the amendments take effect. Amended terms will be published on the website. All members that continue to use the membership program after a change is posted on the website will be deemed to have accepted the updated terms. If a member does not accept the amendments to the terms, he/she may cancel their membership.
The member is invited to regularly review the most recent version of the terms, accessible at your Decathlon local store or on our website.

COLLECTION AND PROTECTION OF PERSONAL INFORMATION

Decathlon collects all personal information in adherence with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

Decathlon is collecting your personal information to create and manage a Member account, deliver the membership program and its associated benefits and process orders etc.
We will use your personal information to provide you with offers adapted to your sporting preferences and to monitor the quality of our products and services we provide to you.
We may disclose your personal information to third parties, such as our related companies in the Decathlon Group, service providers whom we have engaged to provide services on our behalf (such as payment processors, delivery services, website tools etc) or as required by law. Some third parties may be located overseas, including subsidiaries or third party providers of the Decathlon Group, which are primarily located in the European Union and Asia.
We may use your personal information for the purposes of marketing our products and services, for example, to send you newsletters and promotional offers about our products and services. Our marketing may be conducted by, for example, phone, email and social media.
By providing your personal information, you consent to the use of your information in this way. If you do not wish to receive our marketing materials, you can unsubscribe by clicking the unsubscribe function in any electronic communication we send or contacting us via our details set out below.
If you would like to seek access to or correct your personal information, you can do so: by making a request at the reception of your local store (upon presentation of proof of identity) or; via your personal membership account available on the website.If you would like to make a privacy complaint, please refer to our Privacy Policy for further details. The policy is available here: https://decathlon.com.au/pages/privacy-policy

GENERAL

Decathlon will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under these terms that are caused by events outside Decathlon’s reasonable control (“Force Majeure Event”). Decathlon’s obligations under these terms are suspended for the period that the Force Majeure Event continues, and Decathlon will extend the time to perform these obligations for the duration of that period.

Full Terms of Use

LAST UPDATE: 26/02/2024

These Terms and Conditions of Sale (hereinafter referred to as “Terms”) apply exclusively between DECATHLON (AUSTRALIA) PTY LTD (ACN 608 596 069), (trading as Decathlon), a company registered in Australia whose head office is located at: 634-726 PRINCES HIGHWAY TEMPE NSW 2044 Australia (hereinafter referred to as “Decathlon”, “we”, or “us”) and any person who accesses, uses or makes a purchase on decathlon.com.au (the “Website”), (hereinafter referred to as the "customer" or "you") and collectively referred to as the "parties".

You confirm that you are 16 years old or older or, if you are under the age of 16, that you have received parental permission and that you have the legal capacity to enter into a contract and to subsequently place an order on www.decathlon.com.au.

The website delivers to customers in Australia only, we are unable to ship to countries outside of Australia.

Should you have any questions concerning an online purchase, please contact the Decathlon Customer Support teammates by email: contact.australia@decathlon.com

The Parties agree that their relationship will be governed exclusively by these Terms and the Decathlon Privacy Policy, each of which are available on the website. Please read these terms carefully before using the website and/or making a purchase. By using the website and/or making an order or purchase, you are deemed to have accepted the Terms.

These terms may vary from time to time. Accordingly, the parties agree that their relationship will be governed by the terms applicable on the website on the day the order is placed on www.decathlon.com.au. If we change these terms, we will publish the updated terms on our website and the date of the last revision will appear at the top of this page. These terms will apply from the date they are posted online.

We encourage you to check these terms regularly for updates and changes. By continuing to use the website, our services and/or by continuing to make purchases on the website, after these changes have been published on the website, you confirm your acceptance of the changes to the Terms.

ORDERS
How to place an order on www.decathlon.com.au

You will be required to complete several stages when placing an order:

Add your chosen items to your basket
Select a delivery method and insert your delivery details
Select a method of payment and insert your payment information
Make your payment by confirming that you wish to make the purchase

You will receive an email from Decathlon confirming that your order has been received. Finally, once your order has been processed, you will receive an email confirming your order.

As soon as your order is ready to be dispatched, Decathlon will send you a further email confirming that your order has been dispatched. Each of the emails referred to above will be sent to the email address which you have provided when making the order.

OUR PRICES ONLINE
The prices displayed by default on the website are stated in Australian Dollars (AUD) and include all charges applicable in Australia (including GST). GST is applied at the rate applicable on the order date.

Product prices displayed on our website EXCLUDES postage. The cost of certain packaging and other optional services selected by you, for which there will be an additional charge. Any additional charges will be included in the summary of your order displayed on-screen before the order is finally confirmed and payment is charged.

Products and services may differ from Decathlon stores and decathlon.com.au.

PAYMENT METHODS
You may pay for your order by bank card, using a Visa or MasterCard card, Union Pay, American Express, Paypal, After Pay, Google Pay, Zip Pay (in store only), Decathlon Gift Card. Card payments made on our website are secured and are processed by our Payment Service Provider (PSP), Adyen.

The total price of your order (including any GST, postage, packaging or other costs previously identified to you on the payment confirmation page) will be debited from your bank account once you complete your payment.

If an anti-fraud check is carried out to ensure the security of customer transactions, we may ask you to provide order and identity validation documentation by email, such as one or more documents containing proof of your address and/or a copy of your identity card (i.e a driver’s license), before your order is confirmed. Please note that any information collected by us as part of this process will be handled in accordance with our privacy policy available on the website.

Your order will only be final once we have received these documents and issued a confirmation email. In the absence of these documents or if the documents do not establish your identity and address, Decathlon reserves the right not to confirm and process the order.

We also reserve the right to reject an order in the event of an ongoing payment dispute or if a customer has ordered an unusually high number of products or services. If we reject your order, we will notify you promptly by email to the email address you provided when making the order.

REJECTION OF AN ORDER

Decathlon reserves the right to accept or reject your order for any reason (without limitation);

If the requested product is not available.
If there is an error in the price or the product description posted on the website or in your order.
If Decathlon reasonably suspects the goods will be used for commercial use or fraudulent use.

If we need to reject an order, you will be notified accordingly within a reasonable time.

PROOF OF ORDERS AND PAYMENTS
In the absence of proof to the contrary, our electronic databases and those of our service providers that are kept under adequate security conditions will constitute proof of all transactions entered into between the parties. In accordance with regulations, we store orders in a safe and reliable channel.
If you have an account on our website, you may also access orders placed by you on our website by going to My account. In all cases, Decathlon advises customers to retain their order confirmation email.

CLICK AND COLLECT
You can order online and select your nearest store as a click and collect collection point. Your order will be ready within 1 trading hour (this is an estimate only). Please note that during the weekends and busy promotional periods, your order may take longer than 2 hours (this is an estimate only). Decathlon will not be held liable for any delays of a Click and Collect order.
For click and collect locations outside of Decathlon stores, your order will be ready for collection within 2 - 5 business days, depending on the location of the external collection point. When collecting your order please bring your order number and identification, such as, Driver’s license, Passport and/or Photo ID. If you fail to bring such documents, we have the right to refuse providing you with the order.
You can also forward your email to an authorised persons for collection on your behalf. Decathlon will not be held liable for any unauthorised persons collecting your order that has provided us with your emailed order.
Your order will be held for 7 days from the date of purchase. If the order is not collected within the 7 days, Decathlon reserves the right to cancel the order and refund the full amount. In the event that you wish to cancel your click and collect order, please contact the Customer Support team via live chat or email.

AVAILABILITY
Our product and service offers apply for as long as they remain visible on the website, except when special offers are available, in which case the term of validity of those offers will be stipulated on the website. You are advised to check the availability of items on the relevant product information page. Availability of products on the website is aimed to be accurate, but inventory errors can occur.

If an item ordered is not available, we reserve the right to cancel the order, in which case you will be notified accordingly. If you place an order for several products, one of which is unavailable, we will inform you accordingly. The rest of the order will be processed and dispatched to you within the time limit indicated on the website.

Decathlon reserves the right to cancel orders, if you choose to cancel your entire order please contact the Customer Service team via live chat or email. Please note that a cancellation is not guaranteed and may be dependent on the status of the order.

Decathlon may during a particular time restrict the quantity of products ordered through our website or Decathlon stores. If we do so, we will communicate to you and provide a full refund of the total order, or lower the quantities to an acceptable quantity. You will be notified within a reasonable time and we will refund the whole order or part of the order, if you have not breached the Terms.

PROMOTIONS
Decathlon may provide members with promotional campaigns from time to time. The member acknowledges the promotional campaigns come with conditions which are listed below:

Limited stock available.
Limited sizes available.
Limited colours available.
One item per household may be applicable. Decathlon may ask the customer for proof of household such as a driver's license.
Decathlon employees and their immediate family members are excluded from taking part in the promotions.
The promotion is only available online and not in store and vice versa.
Promotion may be only eligible for MVP members that are subscribed to marketing communications.
Early access is only provided to MVP loyalty members.
Free shipping promotions are valid for a limited time only and subject to change at any given point.
We will only honour promotional prices of a purchase made 3 days prior (72 hours). Please ensure that the item is in original conditions with labels and packaging still sealed. Decathlon has the right to reject any promotional price match.

If any of these conditions are not met, Decathlon reserves its right to refuse sale.

OUR PRICING POLICY

At Decathlon you will find great products at great prices. We always try to offer you great savings whenever we can. Our savings are genuine price markdowns based on our full price that applied before the price markdown. Some products may have been sold below that full price in short term promotions prior to the price markdown. We may also continue to advertise a price markdown for longer than the product was offered at the full price. Please ask our friendly staff if you want to know more about our price savings.

DELIVERY
WHERE DO WE DELIVER
Products are delivered to the address provided by you in your order, exclusively in mainland Australia. Please note that once you have confirmed your order and your order has been shipped to the address you have provided, we are unable to change the address if requested. Please note that Parcel Lockers and PO BOXES may need to be changed depending on your location and the size of the products ordered.

DELIVERY CONDITIONS
Delivery is done by our courier partners. Delivery times, prices, and conditions are provided by these partners. They include Australia Post, TNT and other courier companies that we may use from time to time.

You accept that the risks associated with delivery times, conditions and the handling of the products are not within Decathlon’s control and the liability is passed on to our courier partners at the time of delivery.

Please also note that during unforeseen circumstances, i.e. Covid restrictions, delivery timeframes are severely limited and impacted.

BULKY ITEMS
An item is considered bulky if it is greater than 1 metre in length or heavier than 20kg. Bulky items do not receive any free shipping benefits.

HOME DELIVERY CANCELLATION
Once you’ve ordered a home delivery order and received your order confirmation we are unable to change or cancel your order.

If you ordered items in error, or have changed your mind, you can return unwanted items to our store for a full refund or refer to our online purchase/s policy.

EXCHANGES AND RETURNS
Our returns policy is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

In-store and online policies differ (please see below) as well as timeframes for returns depending on your membership status. In general for refunds, you are entitled to a replacement or refund for:

when an item/s has a manufacturing defect
wrongly described; or
different from a sample shown to you

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If we cannot replace your item, you will be eligible for a refund for the price purchased at originally.

We are not required to replace your product if you simply change your mind.

MEMBERSHIP LOYALTY PROGRAM POLICY
Change of Mind Returns - Exclusively for MVP members

MVP loyalty members are customers that are subscribed to our marketing communications content. With being a MVP member you receive the benefit of lifetime returns. If you change your mind about a purchase and wish to return the goods, if you are a MVP member you will have no limit to return this as long as you meet all return requirements.

Decathlon will offer a refund or exchange for the item if they meet the following conditions:

Decathlon MVP loyalty status and proof of purchase is provided (we can find this for you if you provide the purchasing email address). Prior to October 1st 2021, if you are a member that is subscribed for marketing communications you are a MVP and get lifetime returns.
Items are unworn, unused and in their original condition.
Items have the original packaging with all accessories included (tags attached and not ripped off or cut off, product packaging intact with all stickers attached).
The product is not in the exclusion list.

An exchange can only be processed in our Decathlon stores. Based on our assessment of the product's condition, Decathlon reserves the right to accept or refuse the return, and in the case of a return, may choose an adapted or most appropriate remedy (for example repair, exchange, partial or full refund).

If a textile you purchased fails to live up to your expectations based on the care of the garment, we're happy to offer a replacement or refund, subject to store discretion.

REFUND EXCLUSION LIST

The following items cannot be returned for change of mind:

If Decathlon reasonably suspects the goods have been used for commercial use.
Perishable goods such as food and drink
Personalised items (such as printed clothing or personalised items)
Swimwear, underwear, face coverings (for hygienic reasons)
Climbing safety products such as ropes, carabiners, belay devices, harnesses, quickdraws. (This is a non-exclusive list)
Mouthguards
Jockstraps
Surfboard racks
Car straps
Protective gear, i.e. helmets

These products can still be returned if they have a manufacturing defect, not fit for purpose, or do not match the sample or description.

For more information you can read all related Frequently asked Questions here.

Change of Mind Returns - Exclusively for Player Status members

Player Status loyalty members are customers that are NOT subscribed to our marketing communications content. With being a Player member you are eligible for 60 day returns. If you change your mind about a purchase and wish to return the goods, you have 60 days to return in store or lodge online to return and as long as you meet all the requirements.

Decathlon reserves the right to reject your return for any reason (without limitation):

If a customer has unsubscribed and subscribed multiple times within a timeframe of 1 month to receive the benefits.

Decathlon will offer a refund or exchange for the item if they meet the following conditions:

Decathlon Player loyalty status and proof of purchase is provided (we can find this for you if you provide the purchasing email address).
Items are unworn, unused and in their original condition.
Items have the original packaging with all accessories included (tags attached and not ripped off or cut off, product packaging intact with all stickers attached).
The product is not in the exclusion list.

Exclusion products from Change of Mind policy

The following items cannot be returned for change of mind:

If Decathlon reasonably suspects the goods have been used for commercial use.
Perishable goods such as food and drink and personalised items (such as printed clothing or personalised items)
Swimwear, underwear, face coverings (for hygienic reasons)
Climbing products such as ropes, carabiners, belay devices, harnesses, quickdraws. (This is a non-exclusive list).
Mouthguards
Jockstraps
Surfboard racks
Car straps
Protective gear, i.e. helmets
These products can still be returned if they have a manufacturing defect, not fit for purpose, or do not match the sample or description.

For more information you can read all related Frequently asked Questions here.

IN-STORE PURCHASE/S POLICY
Exchanges/returns in-store

Products purchased at Decathlon stores can only be returned to any Decathlon store within Australia. When returning the goods you should have a receipt or a Decathlon Member account used at the time of purchase. Please be advised that depending on your Loyalty status, different benefits apply. Please see Membership Policy above.

Please note that in-store purchases cannot be returned by post or online. The purchase should be returned in the same method it was purchased, however, online purchases may be returned in store. Please note that Decathlon.com.au doesn't offer exchanges or returns online for in-store purchases.

We will only be able to refund you on the same card as the one used for the original purchase. If you do not have the same card, Decathlon will offer you a store credit only, assuming you have proof of purchase.

ONLINE PURCHASE/S POLICY
Exchange non-bulky online purchases

Decathlon.com.au doesn't offer exchanges via online. If you'd like to return your order (for all non-bulky items on our website), please reach out to our Customer Service team to confirm your return and they will provide you with a label to send the item/s back to one of our stores. You are still more than welcome to exchange in our Decathlon stores.

Please note that the timeframe for your return is depending on your Loyalty status. If you are MVP you have lifetime returns, if you are a Player status you have 60 days to return.

Once your order is received and quality checked, we will refund your order. If you require an online delivery for a new size on a new order, please contact our Customer Service teammates and they can assist you further.

N.B For more information you can read all related Frequently asked Questions here.

Returning online purchases for refund (return shipping is not-free):

When returning your purchase/s for a refund, provided the reason for the refund is simply a change of mind, and not a defective product and not in the exclusions list, it is the customer's responsibility to pay for return shipping.

In this instance, please Create a Return within your account profile and then you can return the product(s) through your choice of delivery partner and we'll refund the price of the product once the item is received and checked by us. Please note it is mandatory to record and keep your shipping tracking number to provide a refund. Decathlon has the right to refuse a refund with no shipping records.

Refunds usually take 2-10 business days to reach you once the products have arrived back at one of our stores.

For more information you can read all related Frequently asked Questions here.

INTERNATIONAL PURCHASES
In the event that you made a purchase at one of our Decathlon stores overseas, we would be more than happy to try to make a warranty claim on a defective item. Please note that Products bought in Decathlon stores overseas that are not stocked in Decathlon Australia cannot be returned to Decathlon Australia.

WARRANTIES AND AFTER-SALES SERVICE
Your item is damaged or faulty notwithstanding Decathlon’s commercial warranty (details of which are set out below) covering certain items sold on our Website, Decathlon accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the Competition and Consumer Act 2010, or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory) the effect of which cannot be excluded (Together “Australian Consumer Law”).

All items sold on the Website are covered by a commercial warranty on the terms stipulated below.

DECATHLON WARRANTY – AUSTRALIA
General legal rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Under the Australian Consumer Law, You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Decathlon “Passion brand” products Warranty
A Decathlon “Passion brand” product is one that is designed & manufactured by the Decathlon Group. As we design and manufacture these products, we can stand by their quality levels. In addition to any statutory guarantees, rights and remedies which may be available to You under the Australian Consumer Law, Decathlon offers its customers a general free, 7-year warranty for “passion brand” products, permitting an exchange or a refund in event of defects in material of the product, in conditions of use corresponding to its destination.

However, these contractual Decathlon Warranties do not apply in case of problems, damage or defects which arise as a result of the improper, negligent, abusive or inappropriate use of the product, the unauthorized modification of the product or any failure to comply with the installation, maintenance or use instructions of the product. This warranty does not exclude or limit any legal warranties, rights or remedies that may apply in respect of a product which does not comply with a statutory guarantee under the Australian Consumer Law.

Decathlon will examine the product and decide if it’s covered under this contractual warranty. Decathlon will then, at its choice, either repair the defective product or replace it with the same or a comparable product.

General Product Warranty - NON “passion brand” products
NON “passion brand” products are those that are not designed and manufactured by Decathlon Group. These products are bought wholesale from suppliers, and provided to customers through our Decathlon stores and online. As Decathlon Group has no involvement in the design and manufacture of these products, Decathlon offers its customers a free 1 year warranty permitting a replacement or refund in the event of defects in material of the product, in conditions of use corresponding to its destination. This warranty applies exclusively to all products sold on the website, www.decathlon.com.au, or to any products sold in any Australian Decathlon store. The warranty applies for 1 year, starting from the date of purchase of the relevant product.

However, these contractual Decathlon Warranties do not apply in case of problems, damage or defects which arise as a result of the improper, negligent, abusive or inappropriate use of the product, the unauthorized modification of the product or any failure to comply with the installation, maintenance or use instructions of the product. This warranty does not exclude or limit any legal warranties, rights or remedies that may apply in respect of a product which does not comply with a statutory guarantee under the Australian Consumer Law.

Decathlon will examine the product and decide if it’s covered under this contractual warranty. Decathlon will then, at its choice, either repair the defective product or replace it with the same or a comparable product.

How to claim warranty
To enjoy the warranty and initiate a replacement or refund if replacement is not available, please contact the Customer Service team via email on contact.australia@decathlon.com

When making a warranty claim, please provide us with your receipt of purchase, online tax invoice or other proof of purchase via a credit card or bank statement, full details of the problem that has arisen and your full contact details. The costs of claiming the warranty (for example, the postage/shipping costs for the return of product) will be borne by Decathlon and only available for online customers. Any warranty claims on a store purchase, must be taken back to the store.

As stated above, this commercial warranty does not cover problems caused by negligence, damage or inappropriate use of the item. Decathlon draws your attention to defects and problems which can only be caused by incorrect installation or handling of equipment by the customer. In this respect, Decathlon asks you to follow the instructions in the help guides available on the Website and to conduct several tests on the equipment received.

How can I have my item repaired during the warranty period?
In case of a fault during the warranty period, contact us via email: contact.australia@decathlon.com, and specify the problems or malfunctions encountered with the relevant item(s) and order number. You will then be provided with return instructions.

As part of this warranty, Decathlon allows you to return your item to Decathlon. Postage/shipping costs will be borne by Decathlon.

Once the item has been processed by Decathlon, which will check in particular whether it is covered by the commercial warranty, the item will be repaired or exchanged. In some circumstances, you may be entitled to a refund. If the cause of the problem is covered by the commercial warranty and the item suffers a major failure or is irreparable and you do not wish to replace the item for an identical item, you will be provided with, at your option, a giftcard or a refund. In any case, if the problem is covered by the commercial warranty, Decathlon will offer the most appropriate solution (by replacing the faulty part, replacing the item or issuing a refund).

If an item is returned without good reason or if you have not read and followed the instructions in the help guides provided on the website, the return will be deemed non-compliant and processed as such. Similarly, any items that are returned without a returns number will be systematically processed as non-compliant returns. You may choose how to return your item and whether you wish to take out insurance for loss, theft or destruction of your parcel. Decathlon.com.au does not cover any of these expenses and will not be liable if your parcel goes missing. Lastly, you are responsible for packaging your item such that there is no risk of damage or deterioration in transit.
The above is not intended to limit or exclude any rights and remedies which may be available to you under the Australian Consumer Law if there is a breach of any statutory guarantee contained in the Australian Consumer Law.

INTELLECTUAL PROPERTY
Content Posted on the Site

All content on the Website, including but not limited to, any brand names, trade marks, business or company names, domain names or images (the Content), is subject to property rights protected under the intellectual property, including copyright, designs, trade marks, domain names, patents, know-how, software or database rights. Decathlon retains ownership of all such content and associated rights. Decathlon grants users a limited, non-exclusive, revocable, without the right to sublicense for simple access, navigation and use linked to the website. This license does not grant users any other right, particularly any right of commercial exploitation of such content. On other websites and / or blogs and / or web pages including Decathlon Group pages including a social networking site of Decathlon Group or site users. Decathlon Group can share some content.

RETENTION OF TITLE
Decathlon will retain full title to items purchased by you until you have fulfilled all of your obligations, particularly by paying the full price of the order, plus interest where applicable.

GOVERNING LAW
These Terms and Conditions of Sale are governed by the laws of the State of New South Wales.
In connection with a B2B sales contract, the parties expressly agree that this contract is governed by the laws of the state of New South Wales.